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Payments Due

50% at time of booking (Individual Seats) or 5% for Private Trips at time of Booking, with 50% due within 7 days of booking.

100% of trip cost due 60 days before your trip

Our online booking system will auto-charge the card on file on your due dates if the required payments have not been made.

Our online booking system will auto-charge the card on file on your due dates if the required payments have not been made.

All guests are required to sign our waiver. Any refusal to sign our waiver will result in a cancellation of the guests trip without a refund.

Expect a 1.5% Credit Card Fee, with an additional charge for American Express. There is a 1.5% booking fee with our online booking platform that goes to an external provider. You can avoid these fee’s by booking over the phone, and paying with a bank transfer. Please note, we keep a credit card on file for all trips and your dates are not confirmed until payment has been received. Lastly, there is an additional 4% Forest Service Fee.

High Sierra Snowcat Cancelation Policy

At High Sierra Snowcat, we strive to provide exceptional experiences for our guests while also maintaining operational efficiency. To ensure clarity and fairness regarding cancellations, we have established the following cancellation policy:

1. Guest Cancellation:

Cancellations made more than 60 days prior to the scheduled trip will be eligible for an 85% refund of the total tour cost.

No refunds will be issued for cancellations made within 60 days of the scheduled trip.

2. Guide Service Cancellation

In the rare event that we, High Sierra Snowcat, need to cancel a tour for any reason (e.g., weather conditions, safety concerns, operational issues), guests will receive a full refund of 90% of the total tour cost or a 100% credit for other available dates during the same season.
We reserve the right to cancel or modify a tour itinerary as deemed necessary for the safety and well-being of our guests and staff. Cancellations are fully at the discretion of the guide service.

3. Refund Process:

Refunds will be processed to the original form of payment within a reasonable timeframe following the cancellation.

Guests are responsible for any transaction fees incurred during the refund process.

4. Cancellation Procedure:

Guests must notify us of any cancellations as soon as possible by contacting our office service via email or phone.

The cancellation date will be determined based on the date and time stamp of the notification received by our team

5. Exceptions:

In exceptional circumstances, such as medical emergencies or other unforeseen events, we may consider refund requests on a case-by-case basis. Documentation or evidence may be required to support such requests.

7. Modification Rights:

High Sierra Snowcat reserves the right to modify or update this cancellation policy at any time. Any changes will be communicated to guests via our website or direct communication channels.

By booking a snowcat skiing tour with us, guests acknowledge and agree to abide by the terms and conditions outlined in this cancellation policy.

If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to contact us.

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